Job Description
Are you a night owl looking for a rewarding career without the early morning rush? Apex Digital Solutions is seeking a detail-oriented Part-Time Customer Support Specialist to join our growing team in Raleigh, North Carolina.
We pride ourselves on offering a completely flexible schedule that fits your lifestyle. Whether you need a second job or are looking to transition into tech support, this role offers the stability and growth you need. Join a forward-thinking company where your contributions matter and work-life balance is a priority.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00).
- Flexible scheduling to accommodate your personal commitments.
- Comprehensive training and clear career progression paths.
- Supportive and inclusive team culture.
Apply today to take control of your career schedule!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during night hours (e.g., 6:00 PM – 2:00 AM).
- Troubleshoot technical issues and provide step-by-step solutions to resolve customer problems efficiently.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless handovers and continuity of support.
- Maintain a high level of customer satisfaction and retention by providing empathetic and professional service.
- Identify trends in customer feedback and relay suggestions to the management team.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer support or technical helpdesk roles is a plus.
- Strong troubleshooting skills and proficiency with computers, software, and internet browsers.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Must be available to work nights, weekends, and holidays as needed.