Job Description
Join our dynamic team as a Part-Time Customer Experience Specialist at Innovate Solutions NC! We're seeking passionate individuals to deliver exceptional service while supporting our growing tech client base. This flexible role offers 20-25 hours/week with competitive pay and remote options. Perfect for students, career changers, or professionals seeking work-life balance. Enjoy a modern workplace with growth opportunities in the heart of North Carolina's thriving tech corridor.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95%+ satisfaction rate
- Manage client accounts and resolve technical issues using CRM tools
- Collaborate with cross-functional teams to enhance service workflows
- Document interactions and maintain accurate customer records
- Identify upsell opportunities and contribute to revenue growth
- Participate in weekly training sessions to stay updated on products
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with Zendesk, Salesforce, or similar platforms
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and multitasking abilities
- Available for flexible shifts including evenings/weekends