Job Description
Join TechHub Solutions Inc., a leading tech support provider, as a Part-Time Customer Experience Specialist. We're seeking energetic individuals to deliver exceptional service in our fast-paced San Jose headquarters. This role offers flexible scheduling and opportunities for professional growth while working with cutting-edge technology solutions.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues for enterprise clients using proprietary software
- Document interactions in CRM system with detailed notes
- Collaborate with technical teams to escalate complex issues
- Maintain product knowledge through continuous training
- Contribute to improving customer service processes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Proficiency with Windows/macOS and troubleshooting basics
- Excellent verbal/written communication skills
- Ability to work independently and as part of a team
- Flexible availability including weekends
- Basic understanding of SaaS products