Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Ohio. This flexible role offers competitive pay, remote-friendly options, and the opportunity to develop valuable skills in a fast-paced environment. If you're passionate about problem-solving and thrive in collaborative settings, apply today and become part of our innovation-driven culture.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product guidance for SaaS solutions
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to escalate complex issues effectively
- Contribute to process improvement initiatives through customer feedback analysis
- Support cross-functional projects including training material development
- Maintain service level agreements (SLAs) with 95%+ resolution rates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years experience in customer service or technical support roles
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently while collaborating with remote teams
- Flexibility to work evenings/weekends based on business needs
- Basic technical aptitude for troubleshooting common software issues