Job Description
Join our dynamic team at Apex Retail Solutions, a leader in customer experience innovation in the Triangle area! We're seeking passionate Part-Time Customer Experience Specialists to deliver exceptional service while enjoying flexible scheduling. Perfect for students, career changers, or professionals seeking work-life balance. Our modern Raleigh office offers collaborative spaces, professional development opportunities, and a culture that values your contributions.
As a cornerstone of our client success team, you'll directly impact our mission to elevate retail experiences through personalized support. Enjoy competitive hourly pay, comprehensive product training, and a supportive environment where your growth matters.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat for premium retail clients
- Resolve product inquiries and service issues with empathy and efficiency
- Maintain detailed client records in our CRM system with 99% accuracy
- Collaborate with cross-functional teams to implement client feedback solutions
- Contribute to process improvements through monthly innovation sessions
- Support seasonal peak periods with flexible scheduling options
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in retail or tech support
- Exceptional verbal/written communication with strong problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently while collaborating in team settings
- Flexibility to work evenings/weekends (average 20-25 hours/week)
- Valid North Carolina driver's license for occasional client site visits