Job Description
Are you a night owl looking for a flexible career opportunity in Raleigh, NC? Apex Operations Raleigh is seeking dedicated part-time professionals to join our night shift team. We pride ourselves on delivering exceptional service while maintaining a quiet, focused work environment that night-shift employees love.
As a Night Shift Customer Support Specialist, you will play a crucial role in assisting clients and maintaining our operational standards during evening hours. We offer competitive pay, comprehensive benefits, and a schedule that allows you to enjoy your days off.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts.
- Provide technical troubleshooting and resolution for common software and hardware issues.
- Document customer interactions and issue resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Maintain a high level of professionalism and patience while managing high-volume ticket queues.
- Identify trends in customer feedback and suggest process improvements.
Qualifications
- High school diploma or GED required; associate degree or technical certification is a plus.
- Previous experience in customer service or technical support is preferred but not required for entry-level candidates.
- Must be available to work a flexible night shift schedule (e.g., 6:00 PM to 2:00 AM).
- Strong communication skills and the ability to explain complex concepts simply.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.