Job Description
Are you a night owl looking for a rewarding part-time role in Tucson? Tucson Support Hub is currently seeking a dedicated Night Shift Customer Service Specialist to join our growing team. In this role, you will be the voice of our brand, assisting clients with inquiries and resolving issues during our peak operational hours.
We offer a competitive pay rate, a supportive team environment, and the flexibility you need to maintain your work-life balance. If you have excellent communication skills and enjoy helping others, we want to hear from you.
Responsibilities
- Handle High-Volume Inquiries: Assist customers via phone and email during night shifts to resolve technical issues and account questions.
- Problem Resolution: Diagnose and troubleshoot customer problems efficiently, escalating complex issues to senior support staff when necessary.
- Documentation: Accurately log all customer interactions and resolutions into the CRM system to maintain detailed records.
- Quality Assurance: Adhere to company scripts and guidelines to ensure consistent service delivery and customer satisfaction.
- System Monitoring: Perform routine checks on ticket queues and system status to ensure no customer request goes unaddressed.
Qualifications
- Experience: Previous customer service experience is preferred, but we are willing to train motivated candidates.
- Availability: Must be available to work night shifts, specifically between 10:00 PM and 6:00 AM.
- Communication: Excellent verbal and written communication skills with a professional and empathetic tone.
- Computer Literacy: Proficiency with Windows OS, Microsoft Office Suite, and standard CRM software.
- Reliability: A strong work ethic and the ability to work independently with minimal supervision.