Job Description
Are you a night owl looking for a rewarding career in a dynamic environment? Sunrise Call Centers Phoenix is seeking a dedicated Part-Time Night Shift Customer Support Specialist to join our team. We pride ourselves on delivering exceptional service to our clients and offer a competitive benefits package for our night shift employees.
Why Choose Us?
- Flexible Scheduling: Enjoy a stable part-time schedule with the freedom to balance your personal life.
- Night Shift Premium: Earn an additional $2.00/hour for working the night shift.
- Modern Facilities: State-of-the-art contact center in the heart of Phoenix.
- Professional Growth: Opportunities for advancement within the company.
Job Summary
In this role, you will serve as the primary point of contact for our valued customers, assisting with inquiries, troubleshooting issues, and ensuring a seamless experience. You will work in a supportive team environment where your contributions directly impact customer satisfaction.
Responsibilities
- Handle Inbound & Outbound Calls: Manage a high volume of customer inquiries regarding products, services, and account status during night hours.
- Resolve Issues: Troubleshoot technical problems and resolve customer complaints efficiently to maintain high retention rates.
- Document Interactions: Accurately log all customer interactions and resolutions into the CRM system.
- Escalation Management: Identify complex issues and escalate them to the appropriate senior team members or supervisors.
- Policy Adherence: Ensure all customer interactions comply with company policies and compliance regulations.
- Team Collaboration:
- Communicate effectively with the day-shift team to ensure continuity of service.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Availability: Must be available to work nights (10:00 PM - 6:00 AM), including weekends and holidays.
- Experience: Minimum of 1 year of customer service experience in a call center or support role.
- Skills: Excellent verbal communication, active listening, and problem-solving abilities.
- Technical Proficiency: Basic computer skills and familiarity with CRM software.
- Reliability: Proven track record of punctuality and dependability in a shift-based role.