Job Description
Join UrbanNite Solutions as a Part-Time Night Shift Customer Specialist and become an integral part of our 24/7 support ecosystem. This role offers flexible evening hours (10 PM - 6 AM) with competitive compensation and a supportive remote work environment. Ideal for students, parents, or night owls seeking work-life balance without compromising on professional growth. Enjoy comprehensive training, performance incentives, and opportunities to advance within our dynamic team.
Responsibilities
- Provide exceptional customer support via phone, chat, and email during night shift hours
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Monitor system performance and report technical anomalies
- Meet monthly KPIs for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong typing skills (40+ WPM) and computer proficiency
- Ability to work independently during night shift hours
- Excellent problem-solving and communication skills
- Comfortable using remote desktop tools and CRM software
- Reliable high-speed internet connection