Job Description
Join our dynamic team as a Part-Time Night Shift Customer Service Specialist at CityNight Services! We're seeking dedicated individuals to provide exceptional support during evening hours while our customers enjoy their downtime. This flexible role offers competitive pay and a supportive environment perfect for students, parents, or anyone seeking a rewarding evening schedule. Enjoy free parking, paid training, and opportunities for advancement in one of Sacramento's most trusted service providers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve billing issues, service disruptions, and account modifications efficiently
- Document interactions accurately in CRM system while maintaining HIPAA compliance
- Collaborate with overnight teams to ensure seamless service continuity
- Proactively identify upsell opportunities for premium service packages
- Maintain calm demeanor during high-volume evening call periods
- Participate in weekly shift handover meetings with day staff
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 6+ months customer service experience in call center or retail environment
- Exceptional problem-solving skills with attention to detail
- Ability to work independently with minimal supervision during off-hours
- Proficient in CRM software (Salesforce experience preferred)
- Clear verbal communication skills with neutral accent
- Reliable transportation for evening shifts (4 PM - 12 AM)
- Pass background check and drug screening