Job Description
Join our dynamic team as a Night Shift Customer Service Specialist at Urban Solutions Group! We're seeking energetic professionals to deliver exceptional support during evening hours while our clients rest. This role offers competitive pay, flexible scheduling, and a supportive environment for career growth. Perfect for students or professionals seeking supplemental income with weekday evening availability.
Responsibilities
- Respond to client inquiries via phone, email, and chat during evening hours (5 PM - 1 AM)
- Process transactions and resolve customer issues with empathy and efficiency
- Maintain accurate documentation in our CRM system
- Collaborate with day-shift teams for seamless service continuity
- Adhere to security protocols for sensitive information handling
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Reliable transportation for evening shifts
- Ability to work independently with minimal supervision
- Flexibility to cover weekends as needed