Job Description
Join our vibrant team as a Night Shift Customer Service Associate and become the backbone of our 24/7 operations! We're seeking energetic professionals to deliver exceptional service during evening hours while NYC sleeps. Enjoy competitive pay, flexible scheduling, and a supportive environment that values work-life balance. Perfect for students, night owls, or anyone seeking a rewarding part-time career in the heart of Manhattan.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues during overnight hours
- Monitor and respond to urgent system alerts and escalations
- Collaborate with global teams using real-time communication tools
- Maintain accurate documentation of customer interactions and resolutions
- Support quality assurance initiatives through detailed reporting
- Adhere to strict security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, independent work environments
- Strong attention to detail and multitasking capabilities
- Proficiency with CRM software and Microsoft Office Suite
- Reliable transportation for late-night shifts
- Ability to stand/walk for extended periods during shifts