Job Description
Join MetroShift Solutions as a Night Shift Customer Service Associate and become part of our dynamic team serving Louisville's vibrant community! We're seeking motivated individuals who thrive in evening and overnight environments to deliver exceptional service while our city rests. Enjoy competitive pay, flexible scheduling, and a supportive atmosphere designed for work-life balance. Perfect for students, parents, or anyone seeking evening opportunities with growth potential. Apply today to start your rewarding night shift career!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours
- Process orders, returns, and transactions with accuracy and efficiency
- Maintain detailed customer records in CRM systems
- Collaborate with overnight support teams to resolve escalated issues
- Monitor service metrics and contribute to continuous improvement
- Adhere to all security protocols for sensitive data handling
- Support inventory reconciliation during overnight operations
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Strong written and verbal communication skills
- Ability to work independently and problem-solve autonomously
- Proficiency with Microsoft Office and CRM software
- Reliable transportation for overnight shifts (typically 10 PM - 6 AM)
- Flexibility to cover weekends and holidays as needed
- Positive attitude and resilience in fast-paced environments