Job Description
Join our dynamic team as a Night Shift Customer Service Specialist in Fresno! We're seeking motivated individuals to provide exceptional support during evening hours. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Perfect for students, parents, or anyone seeking a rewarding part-time career with growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours
- Resolve billing and service issues with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with day-shift teams for seamless service transitions
- Maintain strict confidentiality of customer data
- Meet key performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during night hours
- Proficient with Microsoft Office and CRM software
- Reliable transportation to evening shifts
- Positive attitude and stress management abilities