Job Description
Join our dynamic team as a Night Shift Customer Support Specialist in Indianapolis! We're seeking dedicated individuals to provide exceptional service during evening hours while maintaining work-life balance. This role offers flexible scheduling, competitive pay, and growth opportunities in a fast-paced tech environment.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening hours
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions accurately in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Meet key performance metrics including response time and resolution rate
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Previous customer service experience required
- Strong problem-solving and communication skills
- Ability to work independently during night hours
- Basic technical proficiency with troubleshooting
- Flexibility to work weekends as needed
- Reliable transportation to downtown Indianapolis location