Job Description
Join our innovative tech team as a Night Shift Customer Support Specialist in vibrant San Francisco! This part-time evening role (5 PM - 1 AM) offers competitive pay, flexible scheduling, and the opportunity to work remotely while providing exceptional support to global clients. We value work-life balance and offer growth opportunities for dedicated professionals.
Responsibilities
- Resolve technical inquiries via chat, email, and phone during evening hours
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with cross-functional teams to escalate complex issues
- Monitor support channels and maintain service level agreements
- Contribute to knowledge base documentation and process improvements
- Provide empathetic support to diverse international clientele
Qualifications
- 1+ years in customer support or technical troubleshooting
- Strong written and verbal communication skills
- Proficiency with Zendesk, Salesforce, or similar platforms
- Ability to work independently during night shifts
- Basic technical knowledge of software/hardware troubleshooting
- High school diploma or equivalent; college degree preferred
- Available to work 25-30 hours weekly on evenings