Job Description
Join Pacific Northwest Solutions, a leader in innovative customer experience solutions, as we expand our Portland team! We're seeking dynamic individuals to fill flexible Part-Time and Full-Time Customer Service Specialist roles. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for students, career changers, or those seeking work-life balance. Apply today and become part of our award-winning team!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat support
- Resolve inquiries and troubleshoot technical issues efficiently
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed records of customer interactions and resolutions
- Identify upsell opportunities while maintaining customer trust
- Participate in ongoing training to enhance product knowledge
- Support marketing campaigns with customer outreach initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or related experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work independently and in team environments
- Flexibility to work evenings, weekends, and holidays
- Valid Oregon driver's license (for occasional off-site duties)