Job Description
Join Coastal Solutions Group, a leading customer experience innovator, as we expand our UK operations! We're seeking passionate individuals to deliver exceptional service across our Brighton-based team. Whether you're seeking flexible part-time hours or a full-time career path, we offer competitive benefits and growth opportunities in a dynamic coastal environment.
Our ideal candidates thrive in fast-paced settings and embody our commitment to customer satisfaction. Enjoy hybrid work options, professional development stipends, and a collaborative culture that values work-life balance. Apply today to become part of our award-winning team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools and established protocols
- Collaborate with cross-functional teams to enhance service processes
- Maintain detailed records of interactions and resolutions
- Identify upsell opportunities while maintaining trust-focused relationships
- Participate in ongoing training to refine product knowledge
- Contribute to team performance metrics and quality standards
Qualifications
- Previous customer service experience in high-contact environments
- Proficiency with CRM software (Salesforce, Zendesk, or equivalent)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving abilities with attention to detail
- Flexible availability including weekends and holidays as needed
- UK work authorization and professional English fluency