Job Description
Join Heartland Solutions Group as a Customer Service Specialist and become the heart of our client experience! We're seeking dynamic individuals for both full-time and part-time roles in our Kansas City headquarters. Whether you're a student, career-changer, or experienced professional, this position offers flexible scheduling while delivering meaningful impact. Our award-winning team thrives on innovation and community engagement, making Kansas City the perfect place to grow your career. Enjoy competitive pay, comprehensive training, and a supportive environment where your voice matters.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and technical issues with empathy and efficiency
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed customer interaction records in CRM systems
- Identify upsell opportunities to enhance client satisfaction
- Participate in monthly service improvement workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant training
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Excellent written and verbal communication abilities