Job Description
Join our award-winning customer service team in London! We're seeking dynamic individuals to deliver exceptional client experiences through flexible part-time or full-time roles. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture.
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve billing and technical issues with empathy and efficiency
- Update CRM systems with accurate customer interaction records
- Collaborate with cross-functional teams to resolve complex cases
- Maintain 95% customer satisfaction rate through active listening
- Meet monthly productivity and quality metrics
Qualifications
- Previous customer service experience preferred
- Excellent verbal/written communication skills in English
- Proficient in Microsoft Office and CRM platforms
- Strong problem-solving abilities under pressure
- Availability for flexible shifts (evenings/weekends)
- UK work authorization required