Job Description
We are urgently hiring a dedicated Part-Time Support Specialist to join our team in Wichita, Kansas. If you are looking for a flexible schedule that fits your lifestyle and want to work in a dynamic environment, this is the perfect opportunity for you.
Why Choose Us?
At Wichita Support Hub, we pride ourselves on our customer-first approach. We offer competitive pay, comprehensive benefits, and a supportive team culture that values your time and contribution.
Job Overview
In this role, you will be the face of our company, providing exceptional service to our clients during evening and weekend shifts. You will handle inquiries, resolve issues efficiently, and ensure our customers feel valued.
Responsibilities
- Provide top-tier customer service via phone, email, and live chat during evening and weekend shifts.
- Resolve customer inquiries and complaints promptly and professionally.
- Document all customer interactions and issues in the CRM system accurately.
- Assist in troubleshooting technical or service-related problems.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to company policies, procedures, and quality standards at all times.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service or support roles is a plus.
- Excellent verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Strong problem-solving skills and a patient, empathetic demeanor.
- Basic computer proficiency and typing skills.