Job Description
Join our dynamic team as a Part-Time Customer Service Specialist and enjoy flexible evening and weekend shifts in the heart of Raleigh! We're seeking energetic professionals who thrive in fast-paced environments and want to deliver exceptional service while maintaining work-life balance. Perfect for students, parents, or anyone seeking non-traditional hours with competitive compensation and growth opportunities. No late nights required – shifts run from 3 PM to 11 PM weekdays and weekends.
Responsibilities
- Handle customer inquiries via phone, chat, and email with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve escalated issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in call center or retail setting
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Ability to multitask in high-pressure situations
- Reliable transportation and consistent availability for assigned shifts
- Basic technical troubleshooting knowledge