Job Description
Join a dynamic team in Columbus, OH, looking for dedicated professionals for immediate evening openings!
We are a rapidly growing technology firm seeking a Part-Time Evening Support Associate to join our customer success team. If you are looking for a flexible schedule with the potential for long-term growth and immediate impact, this is the role for you.
As an evening support associate, you will be the first point of contact for our valued clients, ensuring their technical needs are met with precision and care. We offer a competitive hourly rate, a modern work environment, and the chance to work with cutting-edge technology.
Responsibilities
- Client Support: Manage and resolve incoming customer inquiries via phone, email, and chat during evening hours.
- Technical Assistance: Troubleshoot basic technical issues and guide clients through software solutions.
- Data Management: Accurately update and maintain customer records and support tickets in our CRM system.
- Issue Resolution: Collaborate with the day-shift team to escalate complex issues and ensure 100% client satisfaction.
- Documentation: Document all interactions and resolutions to maintain a comprehensive knowledge base.
- Process Improvement: Identify trends in customer feedback and suggest improvements to our support protocols.
Qualifications
- Availability: Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Experience: Previous customer service or technical support experience is preferred but not required.
- Skills: Strong computer proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills with a focus on professionalism.
- Education: High school diploma or equivalent (Associate’s degree a plus).
- Reliability: Must be punctual and able to work independently with minimal supervision.