Job Description
We are seeking a dedicated and reliable Part-Time Evening Shift Associate to join our dynamic team in the heart of New York City. In this role, you will be the first point of contact for our valued customers during the evening hours, ensuring seamless service and resolving inquiries with professionalism and empathy.
Our ideal candidate thrives in a fast-paced environment and is looking for a flexible schedule that fits around their lifestyle. This position offers a unique opportunity to work in a high-growth environment with competitive benefits and a supportive team culture.
Why Join Us?
- Competitive hourly rate ($18 - $22/hr).
- Flexible evening schedules (4 PM - 12 AM).
- Employee discounts and professional development opportunities.
- Located in the vibrant Flatiron District.
Take the next step in your career by applying today!
Responsibilities
- Handle Inquiries: Respond to customer emails, chat messages, and phone calls in a timely and accurate manner.
- Problem Resolution: Diagnose and resolve customer issues efficiently to ensure high satisfaction rates.
- Record Keeping: Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
- Feedback Collection: Gather customer feedback and report trends to the management team to help improve services.
- Team Collaboration: Work closely with other departments to escalate complex issues and ensure a unified customer experience.
Qualifications
- Experience: Previous experience in customer service, retail, or hospitality is preferred.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends as required.
- Skills: Excellent verbal and written communication skills with a polished telephone manner.
- Tools: Proficient in using computer systems, email, and CRM software.
- Education: High school diploma or equivalent required; Associate degree or higher is a plus.