Job Description
Are you seeking a part-time evening job in Washington DC that offers flexibility and professional growth? Capitol Hill Support Solutions is currently hiring dedicated Entry Level Evening Associates to join our dynamic team. We pride ourselves on providing exceptional service to our clients and are looking for individuals who are reliable, articulate, and ready to start their career in the heart of the nation's capital.
In this role, you will play a crucial part in our evening operations, ensuring our clients receive top-tier support. Whether you are a student looking to balance your studies with work or a professional seeking a secondary income stream, this position offers a fantastic opportunity to develop transferable skills in customer service and communication.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts (4:00 PM - 12:00 AM).
- Process orders and update customer records in our internal database with a high degree of accuracy.
- Resolve customer complaints and issues efficiently while maintaining a positive and professional demeanor.
- Collaborate with the day-shift team to ensure seamless handover of daily operations and pending tasks.
- Assist in maintaining a clean, organized, and efficient workspace.
- Provide feedback to management regarding common customer inquiries and potential process improvements.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Must be available to work evenings, including weekends and holidays.
- Strong verbal and written communication skills with the ability to articulate information clearly.
- Basic computer proficiency and comfort with navigating multiple software applications.
- Must be a reliable and punctual individual with a strong work ethic.
- No prior experience required; we provide comprehensive on-the-job training.