Job Description
Join our dynamic team at Urban Hospitality Group, where we redefine guest experiences in Boston's vibrant hospitality scene. We're seeking enthusiastic Evening Guest Services Associates to deliver exceptional service during our busiest hours. This flexible evening role offers competitive compensation and the opportunity to work in one of Boston's most sought-after neighborhoods. Perfect for students, career-changers, or anyone seeking a rewarding part-time position with growth potential.
Responsibilities
- Provide exceptional customer service to evening guests with warm, professional interactions
- Manage front desk operations including check-ins, check-outs, and reservation coordination
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Maintain pristine lobby and common areas throughout evening shifts
- Process payments and manage billing transactions accurately
- Collaborate with overnight staff for seamless service transitions
- Assist with light administrative tasks including inventory management
Qualifications
- Previous customer service or hospitality experience preferred
- Availability for evening shifts (typically 4 PM - 12 AM), including weekends
- Strong communication and interpersonal skills
- Ability to multitask efficiently in a fast-paced environment
- Basic proficiency with reservation and payment systems
- Professional appearance and positive attitude
- Must be authorized to work in the United States
- Reliable transportation to evening shifts