Job Description
Join our dynamic hospitality team as an Evening Front Desk Agent and become the welcoming face of our premium downtown Philadelphia hotel! This part-time evening position offers flexible scheduling (3-5 days/week, 4:00 PM - 12:00 AM) with competitive pay and growth opportunities. Enjoy a vibrant work environment in the heart of the city while providing exceptional guest experiences. Perfect for students, professionals, or anyone seeking a rewarding evening schedule in Pennsylvania's tourism hub.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments via hotel software
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Monitor security protocols during evening hours
- Prepare end-of-day reports and cash reconciliation
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Ability to multitask in fast-paced environments
- Valid Pennsylvania driver's license (if required for errands)
- Basic math and cash handling abilities
- Flexible schedule availability including weekends
- Positive attitude with problem-solving mindset