Job Description
Join our award-winning team at Metropolitan Hospitality Group as an Evening Guest Services Associate. We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours at our flagship location in Manhattan. This role offers flexible scheduling, competitive pay, and opportunities for advancement in the hospitality industry. Perfect for students, career changers, or anyone seeking a vibrant evening work environment in the heart of NYC.
Responsibilities
- Provide exceptional front-desk service and assistance to evening guests
- Manage check-in/check-out processes efficiently using PMS software
- Handle guest inquiries and resolve issues promptly with professionalism
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage cash drawer with accuracy
- Maintain a clean, welcoming lobby environment throughout shift
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently in a fast-paced evening environment
- Basic computer literacy and point-of-sale system familiarity
- Flexible availability including weekends and holidays
- Must be authorized to work in the United States