Job Description
Join our dynamic team at Urban Hospitality Group as a Part-Time Evening Guest Services Associate! We're seeking vibrant individuals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive compensation, and opportunities for growth in the heart of San Francisco's bustling hospitality scene. If you're passionate about creating memorable moments and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Deliver exceptional customer service to evening guests with professionalism and enthusiasm
- Manage front desk operations including check-ins, check-outs, and reservation inquiries
- Handle cash transactions and POS system operations accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail in all interactions
- Assist with evening event setup and guest reception activities
- Maintain a safe and welcoming environment for all guests
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work evenings (5 PM - 11 PM) weekends and holidays
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Basic proficiency with reservation and POS systems
- Valid California driver's license and reliable transportation
- Must be 18+ years old with legal work authorization
- Fluency in English; bilingual Spanish a plus