Job Description
Join our dynamic hospitality team as an Evening Customer Service Specialist in the heart of Philadelphia! We're seeking energetic individuals to deliver exceptional guest experiences during our vibrant evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth within our award-winning organization. Perfect for students, career-changers, or anyone seeking a fulfilling part-time role with evenings-only availability.
Responsibilities
- Deliver outstanding customer service to hotel guests during evening check-ins and inquiries
- Manage reservations and coordinate with housekeeping and maintenance teams
- Handle cash transactions and operate point-of-sale systems accurately
- Respond to guest concerns with professionalism and problem-solving skills
- Maintain a clean and welcoming lobby environment
- Collaborate with night shift staff for seamless service transitions
- Assist with event setup and guest arrivals for evening functions
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic cash handling and POS system proficiency
- Reliable transportation and punctuality
- Evening availability (4:00 PM - 12:00 AM) including weekends
- Positive attitude and commitment to teamwork
- Must be 18+ years old