Job Description
Join Tampa Bay Hospitality Group as an Evening Customer Experience Specialist and be the heartbeat of our vibrant downtown location! We're seeking charismatic individuals who thrive in fast-paced environments to deliver exceptional service during our busiest evening hours. This role offers flexible scheduling perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, complimentary meals, and opportunities for advancement within our growing hospitality empire. If you're passionate about creating memorable guest experiences and want to be part of Tampa's premier dining scene, apply today!
Responsibilities
- Deliver exceptional customer service during peak evening hours (5 PM - 11 PM)
- Manage reservation systems and optimize table turnover
- Train and mentor new evening staff members
- Handle guest inquiries and resolve service issues promptly
- Coordinate with kitchen and bar teams for seamless operations
- Implement upselling strategies to enhance revenue
- Maintain cleanliness and ambiance standards throughout shifts
Qualifications
- Minimum 1 year customer service or hospitality experience
- Flexible availability including weekends and holidays
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic POS system proficiency
- Food Handler certification preferred
- Must be 18+ years old
- Valid Florida driver's license (for catering events)