Job Description
Join our dynamic team at Metro Hospitality Group as a Part-Time Evening Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our peak evening hours at our Cleveland location. This role offers flexible scheduling, competitive pay, and opportunities for growth within our award-winning hospitality brand. Perfect for students, parents, or anyone seeking a rewarding evening schedule while building valuable customer service skills.
Responsibilities
- Provide exceptional customer service to guests during evening operations
- Handle reservations, inquiries, and resolve guest concerns efficiently
- Process transactions accurately using POS systems
- Collaborate with team members to maintain seamless service flow
- Ensure cleanliness and operational readiness of service areas
- Assist with inventory management and restocking duties
- Uphold company standards for safety and hygiene protocols
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays as needed
- Basic math and cash handling proficiency
- Reliable transportation to downtown Cleveland location
- Positive attitude and problem-solving abilities
- Must be 18+ years old
- Ability to stand/walk for extended periods