Job Description
Join our dynamic team at BrightWave Solutions as a Part-Time Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during our peak evening hours. Enjoy flexible scheduling, competitive pay, and weekly payouts while making a difference in our clients' experiences. This role offers immediate start and growth opportunities within a supportive, tech-forward environment.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 PM)
- Resolve technical issues and process orders with accuracy using proprietary CRM systems
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with day-team specialists for seamless customer handoffs
- Meet/exceed quality metrics including CSAT scores and first-contact resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in high-contact environments
- Proficient with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional problem-solving skills with ability to remain calm under pressure
- Strong written and verbal communication skills
- Availability to work 20-30 hours weekly across 4-5 evening shifts
- High school diploma or equivalent; college degree preferred
- Ability to pass background check and drug screening