Job Description
Transform your evenings into extra income with FlexiCash Solutions! We're seeking energetic individuals to join our dynamic customer service team. Enjoy flexible weekday evening shifts (4 PM - 9 PM) while earning competitive hourly pay in a supportive environment. Perfect for students, parents, or anyone looking to boost their income without sacrificing daytime commitments. Join our mission to deliver exceptional service while achieving your financial goals!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism
- Process transactions and resolve billing discrepancies efficiently
- Maintain accurate customer records in our CRM system
- Upsell relevant financial products based on customer needs
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or sales experience preferred
- Strong verbal communication and active listening skills
- Ability to work independently and manage multiple tasks
- Basic proficiency with Microsoft Office and CRM software
- Reliable transportation to downtown Louisville location
- Flexible availability Monday-Friday evenings
- Positive attitude with problem-solving mindset