Job Description
Seize an urgent opportunity with Nexus Staffing Solutions! We're immediately hiring dedicated Evening Part-Time Customer Service Specialists in Detroit, MI. Enjoy unmatched flexibility with evening shifts while delivering exceptional support to our clients. This role offers rapid onboarding and competitive compensation in a dynamic environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Resolve technical issues and provide product support efficiently
- Document interactions and maintain accurate case records
- Collaborate with day-shift teams for seamless service continuity
- Meet performance metrics including response times and resolution rates
- Adhere to company protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient in CRM software and Microsoft Office Suite
- Flexibility to work evenings (typically 4 PM - 12 PM)
- Reliable transportation to downtown Detroit location