Job Description
Join our dynamic team as a Part-Time Evening/Weekend Customer Service Specialist at Fresno Customer Solutions. We're seeking energetic professionals who thrive in fast-paced environments to deliver exceptional customer experiences during evening and weekend hours. This flexible role offers competitive pay and growth opportunities while serving our diverse community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Process transactions, returns, and order modifications accurately
- Update customer records and document interactions in CRM systems
- Collaborate with day-shift team members to ensure seamless service continuity
- Meet performance metrics for response time and customer satisfaction
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills in English
- Proficiency with CRM software and MS Office Suite
- Flexible availability for evenings (5 PM - 1 AM) and weekends
- Ability to multitask in high-pressure situations
- Positive attitude and problem-solving mindset