Job Description
Join FlexiWork Solutions immediately! We're urgently seeking part-time customer service professionals in Fresno, CA with flexible schedules. Perfect for students, parents, or career changers seeking work-life balance. Enjoy competitive pay, remote options, and training provided. Make an impact while growing your career with our supportive team!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy
- Resolve billing issues and product concerns efficiently
- Update customer records in CRM systems accurately
- Collaborate with team to improve service processes
- Meet performance metrics for response time and resolution
- Document interactions and maintain quality standards
- Adapt schedule based on business needs (evenings/weekends)
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Reliable high-speed internet for remote work