Job Description
Join our award-winning team at Apex Solutions Group and transform your career with unmatched flexibility! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional client experiences during evening hours. Perfect for students, parents, or professionals seeking work-life balance, this role combines competitive pay with a supportive culture. Enjoy remote-friendly options, comprehensive training, and growth opportunities while making a real impact. Apply today and take control of your schedule!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify process improvements and share feedback with leadership
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Reliable evening availability (3 PM - 11 PM) with weekend flexibility
- Strong problem-solving abilities and attention to detail
- Self-motivated with ability to work independently in remote settings