Job Description
Join CityHub Solutions and transform your evenings into rewarding work! We're seeking dedicated professionals for flexible part-time roles in our dynamic Boston office. Enjoy competitive pay, modern amenities, and a supportive culture while maintaining your daytime commitments. Perfect for students, parents, or career changers seeking work-life balance. Apply today and start your flexible career journey!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve inquiries efficiently using CRM systems and internal knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with daytime teams for seamless service continuity
- Contribute to process improvement initiatives
- Meet performance metrics for resolution times and satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Availability for 20-30 hours/week during evening hours
- Strong communication and problem-solving skills
- Proficiency with digital tools and multitasking
- Ability to work independently with minimal supervision
- Positive attitude and resilience in fast-paced environments