Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and enjoy the freedom of daily pay with a flexible schedule! At SwiftShift Staffing Solutions, we value your time and talent, offering competitive hourly rates and immediate opportunities to work in Miami's vibrant service industry. Perfect for students, parents, or anyone seeking supplemental income with no weekends required. Our supportive environment ensures you thrive while delivering exceptional customer experiences.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing discrepancies efficiently
- Update customer records in CRM systems with accuracy and attention to detail
- Collaborate with team members to maintain seamless service during evening shifts
- Meet daily performance metrics while maintaining high-quality standards
- Adapt to changing priorities in a fast-paced retail/service environment
- Contribute to process improvements to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college students welcome
- Minimum 6 months customer service or retail experience
- Strong communication skills with clear, articulate English proficiency
- Ability to multitask effectively in high-volume settings
- Basic computer literacy with proficiency in CRM software
- Flexibility to work evenings (4 PM - 12 PM) with reliable transportation
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening