Job Description
Join our dynamic team as a Flexible Evening Customer Service Specialist in Raleigh, NC! We're seeking passionate individuals to deliver exceptional support during evening hours with adaptable scheduling options. Enjoy competitive pay, comprehensive training, and a collaborative environment where your skills shine. Perfect for students, parents, and career changers seeking work-life balance.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Flexible scheduling (evening shifts)
- Full-time conversion opportunities available
- Health benefits for full-time roles
- Modern downtown Raleigh workspace
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and troubleshoot product concerns
- Process orders and manage customer accounts accurately
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain detailed customer interaction records
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work evenings (3-11 PM) with flexible availability
- Excellent time management and multitasking abilities
- Positive attitude and resilience in high-pressure situations
- Basic technical troubleshooting knowledge