Job Description
Join Boston Connect Solutions' dynamic remote team! We're seeking Evening/Weekend Customer Support Specialists to deliver exceptional service from home. Perfect for students, parents, or professionals seeking flexible schedules with immediate start opportunities. Enjoy competitive pay, comprehensive training, and a supportive virtual environment while helping our clients thrive.
What We Offer:
• Fully remote evening/weekend shifts
• $18-$24/hour + performance incentives
• Paid training & career advancement
• Flexible scheduling options
• Modern home office equipment provided
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics (response time, CSAT scores)
- Stay updated on product knowledge and company policies
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Proficient with remote work tools (Zoom, Slack, CRM)
- Reliable high-speed internet and quiet workspace
- Ability to troubleshoot technical issues
- Flexible availability for evenings/weekends
- Previous remote work experience a plus