Job Description
Join our dynamic team at Premier Solutions Group and transform your weekends into rewarding opportunities! We're seeking energetic customer service professionals to deliver exceptional experiences during evening and weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized. Perfect for students, busy professionals, or anyone seeking supplemental income with a reputable employer.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, product questions, and service disruptions efficiently
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless weekend coverage
- Adhere to company protocols while maintaining a customer-first approach
- Identify upsell opportunities for premium services
- Participate in weekend team huddles and training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and problem-solving skills
- Ability to work flexible schedules (evenings, weekends, holidays)
- Proficient with CRM software and Microsoft Office Suite
- Positive attitude and resilience in fast-paced environments
- Valid North Carolina driver's license (if field visits required)