Job Description
Join Baltimore Connect Solutions as a Part-Time Evening Customer Service Specialist and enjoy the perfect work-life balance! We're seeking dynamic individuals to deliver exceptional customer experiences during evening and weekend shifts. This role offers competitive pay, flexible scheduling, and the opportunity to grow with a leading Baltimore-based service provider. No nights or weekends required for your personal life - just dedicated professional hours when you need them most.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve technical issues and provide product support for digital platforms
- Process orders and update customer accounts with precision
- Collaborate with day teams to ensure seamless service continuity
- Document interactions and maintain detailed case records
- Meet/exceed customer satisfaction and performance metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in remote environment
- Proficiency with CRM software and Microsoft Office
- Reliable high-speed internet connection
- Flexibility to work 4-5 evening shifts (5PM-11PM) and weekend hours