Job Description
Join Urban Support Solutions as a Customer Service Specialist and gain valuable experience while balancing your studies! We're seeking motivated students to deliver exceptional support through phone, chat, and email channels. Enjoy flexible evening schedules (4 PM - 12 PM PST), remote work options, and competitive compensation. Perfect for those seeking hands-on experience in client relations and problem-solving within a dynamic startup environment.
Responsibilities
- Handle customer inquiries via multiple channels with professionalism and empathy
- Resolve technical issues using internal knowledge bases and troubleshooting protocols
- Document interactions and update customer profiles in CRM systems
- Collaborate with team members to escalate complex cases effectively
- Maintain high customer satisfaction scores through personalized solutions
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- Currently enrolled in an accredited college/university program
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- Strong problem-solving and critical thinking abilities
- Proficiency with basic computer applications and CRM software
- Availability for evening shifts (minimum 20 hours/week)
- Previous customer service experience preferred but not required
- Must have reliable high-speed internet connection