Job Description
Join our dynamic team as an Evening/Weekend Customer Service Specialist at Houston Retail Solutions! We're seeking enthusiastic professionals to deliver exceptional customer experiences during flexible evening and weekend shifts. Perfect for students, parents, or anyone seeking work-life balance, this role offers competitive pay and growth opportunities in a fast-paced retail environment.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and ensure every interaction reflects our commitment to excellence. Enjoy a supportive culture with training, benefits, and the chance to build your career while accommodating your schedule.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening/weekend hours
- Process transactions efficiently using POS systems and maintain accurate records
- Resolve customer complaints with empathy and solution-oriented approaches
- Assist with inventory management and stock replenishment during shift hours
- Collaborate with day-team staff for seamless handovers and information sharing
- Uphold company standards for store presentation and safety protocols
- Participate in evening training sessions and team meetings
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong communication skills with ability to multitask in high-volume settings
- Flexible availability to work evenings (4 PM - 11 PM) and weekends
- Basic proficiency with point-of-sale systems and digital tools
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Texas driver's license (if location requires travel)