Job Description
Looking to boost your income? Join FlexiServe Solutions as an Evening Customer Service Representative and earn competitive pay while maintaining your daytime commitments. We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This flexible role offers the perfect opportunity to work 20-25 hours per week with no weekends required. Enjoy a supportive team environment, comprehensive training, and the satisfaction of helping customers achieve their goals.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, updates, and account modifications accurately in our CRM system
- Collaborate with day-team members to ensure seamless customer handoffs
- Meet performance metrics including call quality, resolution time, and first-contact resolution
- Document all interactions and maintain detailed case notes in compliance with company policies
- Identify opportunities to improve customer experience and suggest process enhancements
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in call center or retail environment
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and conflict resolution aptitude
- Proficient with Microsoft Office Suite and CRM software
- Reliable transportation to our downtown Cleveland office
- Ability to work independently while collaborating effectively with remote teams
- Available to work Monday-Friday 5:00 PM - 9:00 PM (20-25 hours weekly)