Job Description
Join our dynamic team at MetroConnect Solutions as an Evening Customer Service Specialist! We're urgently seeking energetic individuals to deliver exceptional support during our peak evening hours. This flexible part-time role offers competitive compensation in the heart of NYC, perfect for students, parents, or professionals seeking work-life balance. Enjoy modern facilities, comprehensive training, and a supportive environment where your contributions truly matter.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service
- Adhere to quality standards and performance metrics
- Document interactions and identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving abilities
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in a fast-paced environment
- Flexible schedule availability between 5 PM - 11 PM
- Positive attitude and commitment to customer satisfaction