Job Description
Join our dynamic team at Boston Innovate Solutions where your evening hours shine! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences during our flexible evening shifts. Enjoy work-life balance with our customizable scheduling while making meaningful connections with clients across New England. This role offers remote flexibility with occasional in-person collaboration at our downtown Boston hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (5 PM - 1 AM)
- Resolve billing, technical, and service issues with empathy and efficiency
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in quarterly evening training sessions
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to thrive in independent and team-based environments
- Flexible schedule availability including evenings and weekends
- Proficiency with CRM software and Microsoft Office Suite
- High school diploma or equivalent required