Job Description
Join our award-winning team as a Part-Time Evening Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our nationally recognized organization. Perfect for students, parents, or professionals seeking supplemental income with a predictable schedule.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, scheduling, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed knowledge of company products and policies
- Identify upsell opportunities and contribute to revenue goals
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for downtown Chicago location